Waterdrop will deliver bulk water to your residential property or business. Our single body trucks are fitted with 10,000l or 15,000l water tanks, pumps and flexible hoses that enable us to access and fill your water tanks, swimming pools or other water reservoirs.

Our bulk delivery model is based on the premise that you have a water tank or reservoir on your premises that we can fill as and when you require. For residential properties we will typically fill tanks that are used for rain water harvesting or fill swimming pools directly. We will also fill water tanks for commercial businesses such as a carwash, construction sites, hotels, V&A Waterfront, schools and sport clubs and public properties such as parks, hospitals and community projects.

Our vehicle sizes range from 10,000l to 15,000l and ordering a full vehicle will result in the best rate and shortest delivery lead-time. Delivering less than 10,000l will result in a part load. Part loads are combined with deliveries from other customers and typically have a longer lead-time. Clients with part loads can approach people in their area to share a 10,000l full load and create a multi-drop load, which will shorten the lead-time.

Our pricing is based on a combination of your location and the quantity of water that you purchase. We have assigned all Cape Town suburbs to “zones”, based on the distance from Paarl and each zone has standard pricing. Our standard pricing is based on 5,000l, 10,000l and 15,000l loads and the larger the load the lower the R/l is. We can provide you with a quick telephonic quote or with a detail formal quote upon receiving your enquiry.

To purchase water we request that you contact us telephonically or via email with your water requirement or accept the quote we provided.  Upon receiving your order or approval of the quote we will email you a pro forma invoice. The pro forma invoice will include the planned delivery date and time as well as our EFT banking details. We require full payment upfront and will confirm your delivery via email as soon as we receive your proof of payment.

Once we have received your proof of payment we will change the status of your order to be ready for delivery. All orders are scheduled in our delivery planning system and our vehicles receive their delivery instructions electronically direct from our planning system.

We have an outstanding on time delivery track record and will put in every effort to deliver to you on the time that was provided on your invoice. However due to the unfamiliarity of this service to most customers, we may experience unscheduled delivery delays during the day and therefore request that you give us a two-hour window to arrive at your premises. We will be in contact with you on the day of delivery and will telephonically confirm the delivery time with you an hour before the planned arrival time.

Upon arrival at your premises our delivery team will require access to your water tanks, swimming pool etc. We pump water from our vehicle via flexible flat hoses and our standard hose lenght is 60 metres. We often need to take the hoses over boundary walls, under or over electric fences and through gardens and request that our customers identify the optimal and safest path for us to place the hose and avoid damage to your property.

The water pumps on our vehicles are fitted with water flow meters and we will record the start and end meter reading at your premises. Customers are welcome to confirm the meter readings at time of delivery.

We would like to avoid customer credits, due to discrepancies between the initial purchased volume and the delivered volume, and we request our customers to make sure they accurately calculate the required volume of water required when they place their order. Our ordering team will gladly assist you with calculating the required volume, if you need assistance.